Shipping & Delivery

 

At Scale Model Depot, we are committed to delivering your order quickly, safely, and with complete peace of mind.

Processing Time

  • Orders are typically processed within 1–2 business days
  • Custom orders (e.g., personalized text) require +1 additional business day

Once an order has been shipped, it cannot be canceled.
Custom orders cannot be canceled once production has started and are non-returnable, except in cases of quality issues.

Shipping & Delivery Time

Most of our products are shipped directly from our international warehouse to ensure the best selection and pricing.

Estimated delivery times (after dispatch):

  • United States: 7–10 business days
  • Europe & Canada: 7–12 business days
  • East & Southeast Asia: 5–7 business days
  • Other regions: 8–15 business days

Local Warehouse Delivery (Faster Shipping)

Some products may be available in local warehouses (EU or USA). These items will be clearly marked.

  • Local warehouse items are only shipped domestically
  • Estimated delivery time: 2–4 business days

Shipping Cost

  • Free shipping on orders over $99 USD
  • Orders below $99 USD will have shipping fees calculated at checkout based on destination and weight

Duties, Taxes & Customs

We aim to make international shipping as smooth as possible.

  • For United States and European Union orders, duties and taxes are typically included, and no additional payment is required upon delivery
  • For other regions, customs policies may vary. In some cases, local authorities may require additional information or charges

If customs assistance is needed, our support team is always here to help ensure a smooth delivery experience.

Important Notes

  • Please ensure your shipping information is accurate to avoid delays
  • If a package is returned due to incorrect address or failure to complete customs requirements, reshipping fees may apply

Frequently Asked Questions (FAQ)

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery in real time.

Will I need to pay extra fees upon delivery?

For customers in the US and EU, in most cases no additional fees are required.
For other regions, this depends on local customs policies.

Why is my order shipped from overseas?

To offer a wider range of models at competitive prices, most items are shipped from our international warehouse.

Can I cancel my order?

You may cancel your order before it is shipped.
Once shipped, cancellations are no longer possible.

Custom orders cannot be canceled once production begins.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us. We will resolve the issue as quickly as possible.